Support

Platform browser support and support contact information.

Table of Contents

1. What browser versions does the platform support?
2. What if I have technical questions?
3. How do I contact Technical Support?

What browser versions does the platform support?

The Akana API Platform supports the following browser versions:

• Default Theme:
  • Firefox version 25 and later
  • Chrome version 31 and later
  • Internet Explorer version 8 and later
• Simple Developer Theme:
  • Firefox version 32 and later
  • Chrome version 38 and later
  • Internet Explorer version 9 and later. Simple Developer theme does not support Internet Explorer version 8 or earlier.

Note: If you're currently using an unsupported browser, it's best to upgrade your browser to one of the supported versions as soon as possible, to ensure optimum performance of the platform.

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What if I have technical questions?

The following approaches can be used to resolve technical questions:

• Most technical questions can be addressed by posting discussions or tickets on the Boards of the respective API or app.
• You can query the site using the Support / Knowledge base search function on the Learn More page.
• For questions relating to the user interface for your site, or your user permissions, contact your Site Administrator.
• If you are a Site Admin and have questions about the platform, you can submit an email to Technical Support. See How do I contact Technical Support? below.

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How do I contact Technical Support?

If you are a platform user and need technical support relating to an API, contact the API Admin. For all other support issues relating to the platform, contact your Site Admin.

If you are a Site Admin and need to contact Technical Support, submit an email to [email protected].

When sending a support query, please provide the following information:

• Your name
• Email address
• Subject
• As much information as possible regarding your question.

You'll receive an acknowledgment email and one of our support staff will contact you.

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